Return and Refund Policy

At Modern-Maven, we offer a 30-day return policy, allowing you 30 days from the date you receive your item to request a return. Please review the conditions and procedures outlined below.

Eligibility for Returns:

• Items must be in the same condition as when received: unworn, unused, with tags, and in the original packaging.
• A receipt or proof of purchase is required for all returns.

How to Initiate a Return:

To begin the return process, please contact us at support@shopmodern-maven.com. Returns without prior approval will not be accepted.

• Return Address: You will receive the return address after contacting customer support and confirming your proof of purchase.
• Return Shipping: The customer is responsible for return shipping costs. Please use a reliable courier service and provide us with the tracking number once the item has been shipped.
• There is no restocking fee .

Contact Information:

Address: 140 Great Dover St ,London , England SE1 4GW, United Kingdom

Email: support@shopmodern-maven.com

Phone: +44 7451 208312

Refund Process:

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

• If approved, refunds will be processed within 7 business days of receiving the returned item, excluding delivery costs.
• Refunds will be issued using the same payment method as the original purchase unless otherwise arranged. There are no additional fees for refunds.

Faulty Product Complaints:

If your item is defective, you may file a complaint and request one of the following:

• Replacement with a defect-free item
• Defect removal
• Price reduction

You can submit a complaint within one year of discovering the defect, as long as the warranty has not expired. Complaints will be addressed within 30 days of receiving your notification.

How to Submit a Complaint:

Before returning a faulty item, please email us at support@shopmodern-maven.com with the complaint details. Once confirmed, send the defective item via courier and provide the tracking number.

For further assistance, feel free to contact our customer service team through the information provided above.